Engati

What is Engati?

Engati is an AI chatbot platform that lets businesses hold real-time conversations with customers. It combines AI chatbot technology, omnichannel engagement, and multilingual support, using technologies such as GPT and LLMs to deliver fast answers.

The platform connects to communication channels including WhatsApp, Instagram, and Messenger. A low-code bot builder lets you customize chatbots without coding expertise, and Engati integrates with other business applications. It can automate customer interactions, generate leads, and provide 24/7 support, with quick replies, live chat functionality, and an eSenseGPT system for training bots.

Who created Engati?

Engati launched on February 4, 2020. Its founders aimed to make customer interactions more human through automated conversations powered by AI and Natural Language Processing (NLP).

What is Engati used for?

Engati is used to:

• Improve customer experiences in real time
• Automate customer interactions and lead generation
• Provide 24/7 customer support
• Run omnichannel engagement across connected channels
• Enable multilingual conversations
• Build custom chatbots with the low-code builder
• Offer quick replies and live chat
• Train bots using eSenseGPT
• Integrate with third-party applications

Who is Engati for?

Engati serves businesses across many sectors, including E-Commerce, Retail, Logistics, Edtech, Travel, Hospitality, Insurance, Banking, Government, and Real Estate.

How to use Engati?

1. Explore the features: AI chatbots, specialized bots for WhatsApp and Instagram, omnichannel engagement, and multilingual support.
2. Build bots with the low-code builder: Create custom chatbots without advanced coding skills.
3. Automate engagement: Handle customer interactions, generate leads, and offer round-the-clock support, using quick replies to speed up conversations.