Eclipse AI

What is Eclipse AI?

Eclipse AI is a generative AI platform for businesses with multiple locations, such as franchises. It consolidates voice-of-customer data from various channels and sites, then turns that data into actionable insights designed to improve customer experiences and build loyalty at scale.

Who created Eclipse AI?

Eclipse AI was founded in 2021 by Bill Bates, Saad Irfani, and Munib Tahir, who have backgrounds as CX management consultants. They built the platform out of frustration with the time and effort required by traditional data analysis. Their mission is to simplify customer data analysis for multi-location businesses and provide insights that strengthen customer loyalty. Customer-focused companies around the world use Eclipse AI today.

What is Eclipse AI used for?

Eclipse AI is designed to:

• Centralize voice-of-customer data: Consolidate feedback from reviews, surveys, calls, and CSV files into one place.
• Surface location-specific insights: Get AI-generated insights tailored to each location and your business’s specific situation.
• Save time on analysis: Automate manual analysis so teams can focus on customer-centric strategies that improve retention and revenue.
• Track trends: Receive real-time trend alerts and AI-generated actionable insights.
• Collaborate as a team: Organize work with a Kanban board and assign tasks to users.
• Create surveys: Build unlimited surveys and view results alongside reviews in a consolidated dashboard.
• Integrate with other tools: Connect with online and app review sites, Zendesk, and other systems.
• Get priority support: Access priority customer support with fast responses.

Who is Eclipse AI for?

Eclipse AI is built specifically for franchise operations and multi-location businesses that need to analyze customer feedback across sites and channels. It helps keep brand messaging consistent, identify what drives loyalty at each location, and make AI-powered decisions without hours of manual analysis.

Key takeaways

Eclipse AI unifies voice-of-customer data from reviews, surveys, calls, and files, then uses generative AI to deliver location-specific insights and real-time trend alerts. With features like unlimited surveys, Kanban-based collaboration, integrations with review sites and Zendesk, and priority support, it aims to help multi-location businesses improve retention and revenue through faster, data-driven decisions.