Ebi

What is Ebi?

EBI.AI is an AI assistant platform for customer service and support. It can handle around 85% of routine inquiries, freeing human agents for more complex issues. Features include natural language processing for conversational responses, text-to-speech, secure encrypted data storage, and integration options that let it work with your existing systems. EBI.AI emphasizes security, using encrypted connections and secure data storage to protect customer information.

The platform serves a wide range of industries, from retail and e-commerce to finance and beyond, and uses a flexible pricing model where you pay for what you use as your business grows. The goal is to improve customer satisfaction through efficient, personalized service while lowering operational costs.

Who created Ebi?

EBI was created by Matthew Doel, CEO of EBI Solutions. The company has operated since 2001, originally focusing on data engineering, and specializes in providing AI-powered customer assistants to businesses worldwide. EBI.AI itself launched in 2014 with a mission to make artificial intelligence accessible and genuinely beneficial for enterprise companies, supporting their digital transformation and customer experience efforts.

What is Ebi used for?

EBI is used to:

• Improve customer satisfaction and loyalty through efficient, personalized interactions.
• Automate routine enquiries, so common questions are answered without human agents.
• Reduce operational costs by automating tasks and improving efficiency.
• Provide secure, encrypted data storage to keep customer information protected and compliant.
• Deliver AI chatbot services for customer engagement.
• Integrate with existing platforms so it fits into your current tech stack.
• Offer managed services to help businesses create and operate their AI assistants.
• Provide real-time insights into customer interactions and operational performance.
• Scale with your business through its pay-as-you-grow model.

It serves a broad spectrum of sectors, including e-commerce, insurance, retail, travel, finance, property, leisure and fitness, and local councils, as well as SMEs with specific customer service needs.

Who is Ebi for?

EBI suits businesses and sectors looking to enhance their customer service operations:

• Retailers and e-commerce businesses managing high volumes of customer inquiries, product questions, and order support.
• Travel companies needing booking assistance, travel information, and traveler support.
• Finance and insurance firms requiring secure, compliant handling of customer queries.
• Public sector organizations such as local councils handling resident inquiries.
• SMEs and enterprises across industries that want to automate routine support while keeping human agents focused on complex issues.

If your business handles a high volume of repetitive customer questions, EBI’s automation, security features, and flexible pricing make it worth evaluating alongside other customer service tools.