Dubber

What is Dubber?

Dubber is a communication intelligence platform built specifically for Communication Service Providers. It is a way to get more out of your network investments. It’s designed to capture conversations – whether they’re voice calls, video chats, or even text messages – and turn that raw data into really useful business insights. The whole thing started back in 2011 with a group of friends in Melbourne, Australia. They noticed that call recording technology in the Telco world really needed a shake-up. So, they created this platform that offers Unified Call Recording as a Service, and it works with all the major global tech platforms out there. Essentially, Dubber makes complicated communication processes much simpler for service providers, helping them stand out, come up with new ideas, and even make money from their networks.

Who created Dubber?

Dubber got its start in 2011, founded by a group of friends who all had experience in the Telco sector. The idea actually came about during a casual get-together when they realized there was a real gap in the market for call recording solutions. Fast forward to 2013, and Dubber secured $6 million in funding to build out their cloud-native call recording platform. Things really took off in 2015 when Dubber went public on the ASX (that’s the Australian Securities Exchange, ticker symbol DUB). Around the same time, they launched Unified Call Recording as a Service, cementing their reputation as a real innovator in the industry.

Who is Dubber for?

• Communication Service Providers

How to use Dubber?

To really get the most out of Dubber, here’s a straightforward way to approach it:

1. Get Dubber Running on Your Networks: Once it’s activated across your networks, you can easily set up Dubber for your customers.
2. Get to Know the Platform: Remember, Dubber is built for Communication Service Providers. It’s a conversation intelligence platform that’s already connected to over 215 networks and partners globally.
3. Capture Those Key Moments: Dubber is great at grabbing rich data from all sorts of conversations – voice, video, chat, and SMS. These captured moments are goldmines for business insights.
4. Roll Out Dubber Solutions: You can really make your network shine by using Dubber’s platform. It helps you stand out from the crowd, innovate with new services, and find ways to monetize your network by pulling insights from the conversations happening on it.
5. Make the Most of the Platform: Dubber’s cloud-native platform is designed to simplify complex tasks. You can use it to create new revenue streams and boost customer satisfaction all at once.
6. Stay in the Loop: It’s a good idea to keep up with the latest news and updates from Dubber. This way, you’ll always be using the platform to its full potential.
7. A Little Background: It can be helpful to know Dubber’s story, starting back in 2011 with a goal to fill a technological need in call recording. Understanding where it came from gives you a better sense of how the platform was developed and what it can do.

Don’t forget to bookmark the Dubber site for easy access later. You can also use handy shortcuts like Ctrl + D to bookmark, Ctrl + ↑/↓ to jump between sections quickly, and Ctrl + ←/→ to sort things. By following these steps, you’ll be well on your way to using Dubber’s conversation intelligence platform to pull valuable insights from all the conversations happening across your network.