Desku

What is Desku?

Desku is a really handy help desk software designed to make your customer support and retention efforts much smoother. It brings together live chat, email, and social media messages all into one place, which really helps streamline how you communicate and manage customer service. What’s cool is that Desku offers solutions tailored for specific industries, shared inboxes for both email and social media, and real-time help. Plus, it connects with popular e-commerce platforms like WooCommerce, Ecwid, and Shopify. A standout feature is its AI-powered assistant, which can handle customer support automatically and even personalize interactions. They’re also working on marketing and automation tools to help you engage customers more effectively.

Who created Desku?

A team created Desku with the goal of automating customer service tasks and boosting sales. They focused on AI-driven solutions for customer support. Desku officially launched on January 13, 2023. The software includes AI features like Eva AI for customers and an AI Co-Pilot for teams. These tools help businesses automate replies, speed up response times, and build stronger customer loyalty. By integrating live chat, email, and social media, Desku provides a single, unified way to handle all customer inquiries.

What is Desku used for?

• Creating chatbots
• Managing shared email inboxes
• Making communication easier by bringing live chat, email, and social media together on one platform
• Providing automated responses with an AI assistant for round-the-clock customer support
• Offering features specifically designed for different industries and their unique needs
• Connecting with e-commerce platforms such as WooCommerce, Ecwid, and Shopify
• Customizing live chat forms to match your brand’s look and feel
• Building chatbots easily using a drag-and-drop interface for personalized support
• Upcoming marketing and automation tools, including forms, landing pages, and email sequences
• A 14-day free trial so you can check out the features and benefits
• Supporting a unified messaging platform for all your social media channels
• Automating the ticket management process to make things more efficient
• Offering real-time assistance
• Handling ticket management
• Using macros for quick responses
• Creating custom views for tickets
• Automating ticket workflows
• Creating custom views for tickets
• Customizing live chat forms
• Marketing automation features
• An AI-powered knowledge base for customers
• Real-time support for customer communication
• A unified communication platform
• Integrating live chat, email, and social media into a single platform
• Providing specific features tailored for different industries
• Integrating with e-commerce platforms like WooCommerce, Ecwid, and Shopify
• Using an AI-powered assistant for customer support
• Offering helpdesk software with features like ticket management, macros, and views
• Customizing live chat forms
• Creating chatbots with a drag-and-drop interface
• Upcoming marketing and automation features
• Offering a 14-day free trial
• Supporting and integrating with various platforms for comprehensive customer support service
• Providing customized solutions for different industries
• Managing social media inboxes
• Using macros and views
• Customizing chat forms
• Upcoming marketing features

Who is Desku for?

• Customer service representatives
• Sales professionals
• Support Teams
• Marketing professionals
• E-commerce businesses
• Retail businesses
• Educational institutions
• NGOs
• E-commerce business owners
• Customer Support Representatives
• Customer service agents

How to use Desku?

Here’s how you can get the most out of Desku:

1. Unified Communication: Desku brings your live chat, email, and social media messages into one convenient platform, making communication much more efficient.
2. Industry-Specific Features: You can take advantage of features tailored for different industries, including shared email and social media inboxes, plus live chat support.
3. E-commerce Integration: It integrates smoothly with popular e-commerce platforms like WooCommerce, Ecwid, and Shopify, helping you manage customer support more easily.
4. AI-Powered Assistance: Make the most of Desku’s AI assistant to automate responses and provide instant customer support, which really boosts how quickly you can help people.
5. Helpdesk Software: Use features like ticket management, macros, and ticket automation to keep your customer queries organized and improve your response times.
6. Customization: You can personalize your live chat forms and even build custom chatbots using the easy-to-use drag-and-drop interface.
7. Upcoming Features: Keep an eye out for new marketing and automation tools they’re adding, like forms, marketing automation, email sequences, and templates.
8. Free Trial: Try Desku out with a 14-day free trial. It’s a great way to see if its benefits are a good fit for you before committing.
9. Resource Guides: Want to learn more? Dive into Desku’s capabilities with their resource guides, blogs, and other online information for a complete picture.