Desku

What is Desku?

Desku is a help desk platform that streamlines customer support and retention. It consolidates live chat, email, and social media messages into a single workspace, making it easier to manage customer service communications. The platform offers solutions tailored to specific industries, shared inboxes for email and social channels, and real-time support. It also connects with e-commerce platforms like WooCommerce, Ecwid, and Shopify. A key feature is its AI-powered assistant, which can handle customer support automatically and personalize interactions. Marketing and automation tools are in development to help businesses engage customers more effectively.

Who created Desku?

Desku was built by a team focused on automating customer service tasks and boosting sales through AI-driven solutions. Its AI features include Eva AI for customers and an AI Co-Pilot for teams, which automate replies, speed up response times, and help build customer loyalty.

What is Desku used for?

• Unified communication: live chat, email, and social media messaging managed from one platform
• Shared inboxes: for both email and social media channels
• Ticket management: automation, macros for quick responses, custom views, and automated workflows
• AI support: an assistant for automated, round-the-clock responses, plus an AI-powered knowledge base for customers
• Chatbots: built with a drag-and-drop interface for personalized support
• Customization: live chat forms tailored to match your brand’s look and feel
• Industry-specific features: solutions designed for the needs of different industries
• E-commerce integrations: WooCommerce, Ecwid, and Shopify
• Marketing automation (upcoming): forms, landing pages, and email sequences

Who is Desku for?

Desku suits customer service representatives, support teams, sales and marketing professionals, e-commerce and retail businesses, educational institutions, and NGOs.

Pricing

Desku offers a 14-day free trial so you can test its features before committing.