Dashbot

What is Dashbot?

Dashbot is a Conversational Data Platform that uses AI to extract insights from customer conversations at scale. It consolidates chat data from multiple sources — including hard-to-access “dark data” and customer surveys — and organizes unstructured conversational information so it’s easy to work with.

The platform shows the entire customer journey across all channels, helping customer experience teams understand what customers are doing and how to respond. It also includes machine learning features for fine-tuning NLP data models and speeding up innovation. Industries that handle large volumes of conversation data and need a clear picture of customer interactions will find it particularly useful.

Who created Dashbot?

Dashbot was founded by Dennis Yang and Arte Merritt and officially launched on October 10, 2022. Their goal was to build an AI-powered Conversational Data Platform that extracts actionable insights from customer conversations at scale.

What is Dashbot used for?

• Unified data view: Bring all customer data into one place.
• Unstructured data processing: Handle data that isn’t in a standard format.
• Multichannel journey visualization: See the complete path customers take across channels.
• NLP optimization: Improve the accuracy of your AI’s language understanding.
• Dark data comprehension: Surface insights hidden in data you might not normally analyze.
• Survey analytics: Understand the “why” behind open-ended customer feedback.
• Automation Opportunity Scores + Assessments: Identify where automation makes sense and estimate savings.
• Contact center enrichment: Add context and insights to contact center calls.
• Chatbot / live chat analytics: Analyze and improve chatbot and live agent performance.
• Data enrichment and visualization: Add context to existing data and view full customer journeys visually.
• Fast access to actionable data: Get the information needed for decisions quickly.

Who is Dashbot for?

• Customer Experience teams
• Conversational AI teams
• Digital teams