Crisp

What is Crisp?

Crisp is a customer service platform that includes an AI assistant called MagicReply. MagicReply drafts personalized answers based on previous conversations, helping teams respond faster across channels and in multiple languages.

Beyond the AI assistant, Crisp bundles a full set of customer communication tools: a website chat widget, a chatbot builder, a CRM for managing customer information, a shared inbox for team collaboration, a ticketing system, campaign tools for email and in-app messaging, a knowledge base for instant answers, and a status page for monitoring system issues.

If you want to try Crisp’s AI features, you can join their beta program and get a 14-day free trial.

What is Crisp used for?

Crisp covers the main touchpoints of customer communication:

• Engage visitors with the website chat widget as a first point of contact.
• Automate common questions with built chatbots.
• Track leads and customer details in the CRM.
• Collaborate on conversations through the shared inbox.
• Manage support requests with the ticketing system.
• Run outreach campaigns via email and in-app messages.
• Publish self-serve answers in the knowledge base.
• Monitor uptime and alert users with the status page.

Who is Crisp for?

Crisp suits a range of roles and team types, including customer service agents and support teams, sales representatives and departments, marketers and marketing teams, IT specialists, small business owners, and anyone focused on improving customer service.

How to use Crisp?

A practical approach to getting started:

1. Set up the chat widget on your website — it’s the first point of contact for visitors.
2. Build chatbots to handle common questions automatically, freeing up your team.
3. Use the CRM to understand your customers and leads better.
4. Collaborate in the shared inbox so conversations don’t fall through the cracks.
5. Route complex issues through the ticketing system.
6. Fill the knowledge base so customers can self-serve instant answers.
7. Enable MagicReply to draft personalized AI responses based on past conversations.

Crisp pricing

Crisp offers a 14-day free trial for its AI features through the beta program. Check the official website for current plan details.