Copilot.live

What is Copilot.live?

Copilot.live is a platform that helps businesses manage customer interactions. It can automatically create support tickets, streamline communication across channels, and provide insights to improve customer support. Its goal is to simplify conversations with customers, deliver faster answers, and improve satisfaction by bringing communication channels together in one place.

Who created Copilot.live?

Copilot.live was created by Mayank Malviya, working alongside Sumit Dafda and Asma Khan. Their vision was to provide AI-powered assistance that makes it easy to get accurate information and make data-backed decisions.

What is Copilot.live used for?

Copilot.live lets you build ChatGPT-enabled chatbots without writing code. Key use cases and features include:

• Lead generation and capture: Find potential customers and capture their details, going beyond simple web forms.
• Website chatbots: Embed chatbots on your site to boost visitor engagement.
• Customer support: Handle inquiries efficiently, with smooth handoff from AI to human agents.
• AI voice calls: Use the AI Voice feature for interactive voice conversations and support questions.
• WhatsApp and phone integration: Connect chatbots with WhatsApp or phone numbers for broader communication.
• Multilingual support: Covers over 50 languages, including English, Hindi, French, Spanish, Arabic, Indonesian, and Russian.
• Brand customization: Match chatbots to your brand using preset themes or custom colors.
• Persona feature: Customize chatbot responses to fit your business.
• Team collaboration: Build and manage chatbots together with your team.
• Automated syncing: Data sources sync automatically so information stays current.

Models and training

Copilot.live supports several OpenAI models, including GPT-3.5, GPT-4, and GPT-4o, as well as Gemini 1.5 Flash and Gemini 1.5 Pro. You can train chatbots on your own data using documents, website links, text, Notion, Google Drive, and GitHub, and the chatbot answers questions based on the data you provide.

Deployment

Chatbots can be deployed across multiple platforms, letting you reach customers wherever they communicate while maintaining consistent service quality.