Chatwoot

What is Chatwoot?

Chatwoot is an open-source customer support platform that uses AI to distinguish genuine support requests from simple questions, so conversations are handled more efficiently. It also provides self-service tools that let customers find answers on their own, reducing the workload on support teams.

A built-in search feature called Chat-GPT lets customers search help articles and find the information they need without contacting an agent. The platform prioritizes incoming conversations, offers natural language search, and includes Smart Compose, which helps you write better help center articles.

Security is a focus: Chatwoot supports self-hosted installations, complies with GDPR, CPRA, and HIPAA, and is SOC 2 Type II compliant. You can switch between LLM vendors or host your own Large Language Models, giving you control over data privacy.

Who created Chatwoot?

Chatwoot is developed by Chatwoot.ai, a company focused on improving customer support through AI, customer self-service, and conversation prioritization, with an emphasis on data security.

What is Chatwoot used for?

• Prioritize conversations: Sort incoming messages by content and route them to the right teams.
• Improve response times: Identify and resolve duplicate or similar conversations quickly.
• Label suggestions: Get suggestions for categorizing conversations.
• Natural language search: Find accurate results even without exact keywords.
• Smart Compose: Write help center articles with real-time suggestions that reduce mistakes.
• Self-hosting: Host the platform yourself for control over your data and easier regulatory compliance.
• Flexible LLM options: Switch between vendors or self-hosted LLMs to keep data private and under your control.
• Customer self-service: Let customers find answers independently, reducing the load on your support team.

Chatwoot is built for customer support teams.