Chattermill

What is Chattermill?

Chattermill is a platform that helps businesses understand their customers by consolidating and analyzing customer feedback from multiple sources. It uses deep learning to quickly extract useful insights from feedback data, showing companies what customers care about so they can focus their efforts there.

Founded in 2015 by Mikhail Dubov and Dmitry Isupov, Chattermill is trusted by companies like Uber, HelloFresh, and Wise to understand and act on customer experiences. The platform offers analytics tools for customer feedback, support data, product feedback, and social media comments.

Security and privacy are a priority: Chattermill holds SOC2 Type II certification, complies with GDPR and CCPA, offers data hosting in the EU and US, and provides robust admin controls. Its customer success and support teams offer personalized guidance during onboarding and ongoing use.

Who created Chattermill?

Mikhail Dubov and Dmitry Isupov co-founded Chattermill in 2015 through the Entrepreneur First program. They were frustrated by how slow customer research could be and how difficult it was for many companies to access it. Their vision was to use deep learning to automate the process of extracting insights from messy, real-world data.

What is Chattermill used for?

• Analyzing customer feedback at scale
• Analyzing support data, product feedback, and social media comments
• Social CX (Customer Experience) analysis
• Improving Net Promoter Score (NPS)
• Understanding what customers are saying and where they run into problems

Who is Chattermill for?

• Customer Insights Managers
• Data Analysts and Lead Analysts
• Marketing Managers and marketing professionals
• Product Managers and product teams
• Customer Success Managers and customer support teams
• Finance Managers
• Strategy & Operations Leads
• Voice of Customer (VoC) Experts and Associate Directors of VoC
• CX Intelligence Leaders

How to use Chattermill?

1. Consolidate your data: Collect customer data from feedback forms, customer conversations, online reviews, social media posts, and support tickets to get a complete picture of customer sentiment.
2. Generate insights: Use Chattermill’s AI-powered deep learning to analyze feedback efficiently, even at scale. It extracts sentiment and pinpoints where customers encounter problems, giving you clear intelligence for decision-making.
3. Act on what you learn: Use the insights to prioritize improvements and better serve your customers.