Chattermill

What is Chattermill?

Chattermill is a platform designed to help businesses really improve how they connect with their customers. It does this by bringing together and analyzing all your customer feedback from different places. This way, you can easily figure out what your customers actually care about and focus your efforts there. Mikhail Dubov and Dmitry Isupov founded it back in 2015, and it uses deep learning technology to quickly pull out useful insights from your data. Big names like Uber, HelloFresh, and Wise trust Chattermill to help them understand and act on what their customers are experiencing. The platform offers a range of analytics tools, including ways to analyze customer feedback, support data, product feedback, and even social media comments. Plus, Chattermill takes data security and privacy seriously, offering SOC2 Type II certification, GDPR and CCPA compliance, data hosting in the EU & US, and robust admin controls.

Companies known for being customer-focused, such as Uber, HelloFresh, and Tesco, have recognized Chattermill’s strength in customer feedback analytics. Its deep learning AI is pretty impressive, allowing it to provide detailed insights into customer experiences. This really helps businesses get a granular understanding of how their customers feel. And if you ever need help, Chattermill’s customer success and support teams are excellent, offering personalized guidance as you get started and as you continue to use the platform.

Who created Chattermill?

Mikhail Dubov and Dmitry Isupov actually co-founded Chattermill in 2015. They were part of the Entrepreneur First program at the time. The idea came about because they were frustrated with how slow customer research could be and how hard it was for many companies to even access those kinds of services. Their big vision was to use deep learning to automate the whole process of getting insights from messy, real-world data. Chattermill officially launched on December 12, 2023, and since then, companies like Uber, HelloFresh, and Wise have come to rely on it to analyze and act on their customer feedback.

What is Chattermill used for?

• Analyzing customer feedback
• Analyzing social media feedback
• Analyzing support data
• Analyzing product feedback
• Analyzing Social CX (Customer Experience)
• Improving Net Promoter Score (NPS)
• Helping teams work smarter
• It’s a tool users love
• Delivering immediate value
• Understanding what your customers are saying
• Analyzing customer feedback on a large scale

Who is Chattermill for?

• Customer Insights Managers
• Data Analysts
• Marketing Managers
• Product Managers
• Customer Success Managers
• Finance Managers
• Customer Support Analysts
• Product Managers (again, it’s that important!)
• Marketing professionals
• CX (Customer Experience) Intelligence Leaders
• Product teams
• Customer support teams
• Strategy & Operations Leads
• Voice of Customer (VoC) Experts
• Lead Analysts
• Strategy & Operations Leads (yes, it’s listed twice, showing its broad appeal)
• Associate Directors of VoC

How to use Chattermill?

To get the most out of Chattermill, here’s a straightforward approach:

1. Bring Your Data Together: Start by collecting all your customer data from various places – think feedback forms, customer conversations, online reviews, social media posts, and support tickets. This helps you get a complete picture of how customers feel.
2. Get Insights You Can Act On: Use Chattermill’s AI-powered deep learning to analyze this feedback data efficiently, even at scale. It helps pull out sentiment and pinpoint exactly where customers are running into problems, giving you clear intelligence to make better decisions.
3. Truly Hear Your Customers: By understanding what your customers are saying, you can prioritize what improvements will make the biggest difference. This means focusing on what truly matters to them, which in turn helps improve your product strategy, how you run things, and your customer support.
4. Integrate and Stay Secure: You’ll benefit from easy integrations with different data sources. Plus, Chattermill keeps your data safe with SOC2 Type II certification, GDPR & CCPA compliance, and advanced admin controls for managing who can access what.
5. Get Support from Customer Success: You’ll have a dedicated Certified Customer Success Manager to help with strategies, getting set up, and training through the CX Intelligence Academy. They’re there to make sure you get the maximum benefit from the platform.
6. Measure What Matters: See the real impact Chattermill is having by tracking key metrics like NPS improvements, how many hours you’re saving, how many users are adopting it, and how quickly you’re seeing value. This helps you put a number on the business benefits.

By following these steps, you can really make Chattermill work for you, improving customer experiences and helping your business succeed.