Chatshape

What is Chatshape?

ChatShape is a platform for building and adding AI chatbots to your website. You provide your website link, and it trains a chatbot that can answer customer questions, gather leads, and reduce support workload. You can customize its branding, colors, and personality to match your business, collect leads, review analytics, and edit its responses before going live.

Who created Chatshape?

Chatshape was created by Rowan Cheung, who also founded therundown.ai. Over 10,341 businesses use ChatShape, citing its smooth integration, customization options, and chat analytics.

What is Chatshape used for?

• Answering customer questions instantly
• Gathering leads and email addresses from visitors
• Customizing the bot to fit your brand
• Building chatbots from web sources and PDF files
• Adding your own custom data
• Viewing analytics and tracking interactions
• Updating bot responses and prompts
• Upgrading your plan for more features

Who is Chatshape for?

• Teams focused on customer support
• Businesses looking to generate more leads

How to use Chatshape?

1. Go to chatshape.com/create and enter your website link so the AI can learn from your site’s text.
2. The tool pulls all visible, copyable text from your website to train the chatbot.
3. Customize the chatbot to match your brand’s look, feel, and tone.
4. Copy the script tag and paste it into your website’s HTML to embed the bot.
5. Enable the email input form in the chat window to collect leads; you can view and export all leads and their conversations.
6. Track performance through the analytics dashboard, which records all interactions.
7. Adjust responses by editing the prompt and initial welcome message.
8. The number of websites you can use depends on your plan, and you can add custom data for more specificity.
9. Each chatbot created from new sources counts as one chatbot generation.
10. You can upgrade your plan and fine-tune responses before going live.

ChatShape supports instant customer support, lead generation, custom design, conversion optimization, and analytics — helping improve website performance and user experience.