Chatpuma

What is ChatPuma?

ChatPuma is a no-code platform for building AI-powered chatbots. It trains on the content already on your business’s website to automate and personalize customer service conversations, acting as a 24/7 assistant that reduces wait times. Responses can be customized to match your company’s tone and branding, and the platform includes data analytics and data security features — all without writing code.

There’s a free plan to get started, with paid plans beginning at $19 per month for up to 2,000 messages.

Who created ChatPuma?

ChatPuma was created by ChatPuma, Inc. The platform focuses on improving customer service by automating interactions using website data. It supports over 100 languages, offers quick setup, and is frequently noted for being easy to use and handling busy periods well.

What is ChatPuma used for?

ChatPuma automates answers to common questions and provides customer support around the clock, speeding up response times and reducing operational costs. Interactions can be personalized to boost customer engagement, while analytics offer insight into performance and security controls keep data protected.

Who is ChatPuma for?

ChatPuma suits customer support representatives, customer success and customer experience managers, marketing and sales professionals, digital marketers, e-commerce professionals, business owners, entrepreneurs, small business owners, and website administrators.

Setup and deployment

To get started, create an account and head to “My Chatbots” to build your first chatbot. Provide your website’s link so ChatPuma can pull in relevant content for training, then select the best information sources. You can also train the chatbot with web pages, documents, or other uploaded files.

Next, customize the chatbot to fit your business needs and match your brand’s style. Deploy it by embedding an iframe on a specific page or adding a chat bubble to your website. You can share your chatbot’s URL with others, and the automated support handles customer questions in over 100 languages.

On security, only the trained model is stored in secure cloud storage, keeping your underlying data private.