ChatForm

What is ChatForm?

ChatForm is an AI-powered customer engagement tool that automates customer service through chat. It works across messaging platforms including WhatsApp Business, SMS, and Instagram DMs.

Its core feature is a drag-and-drop form builder that requires no coding. Templates are customizable for specific industries such as real estate, customer service, and e-commerce, which streamlines data collection.

ChatForm combines automated and human interactions. A built-in chat module hands conversations off from automated chats to human support, and the platform supports localized, compliant customer service with AI guidance. It also automates business text messaging alongside support and integrates with other apps and services to streamline workflows.

What is ChatForm used for?

• Automating customer service and business text messaging
• Engaging customers across WhatsApp Business, SMS, and Instagram DMs
• Collecting data with no-code forms and industry-specific templates
• Handing conversations off from automated chats to human support
• Scaling localized, compliant support
• Connecting with other apps and services to streamline workflows

ChatForm suits businesses that want to pair automated chats with human support to resolve customer issues in real time and reduce overhead costs.