Cascading AI

What is Cascading AI?

Cascading AI is a system built to automate those manual tasks you often find in banking, all thanks to its advanced AI capabilities. It is a smart assistant for loan applications, especially when it comes to gathering documents. It uses AI agents that can chat with customers through text, email, or even phone calls to collect everything needed – like pay stubs, bank statements, tax returns, and those important certificates of good standing. These AI agents are also pretty good at handling customer interactions directly. They can analyze the documents you send in, figure out if anything’s missing or incorrect, and follow up with clients to sort things out. Cascading AI really aims to make customer service better by grouping similar complaints together, then crafting responses that stick to the bank’s own policies. The idea is to boost customer satisfaction while also bringing down those support costs. Beyond customer-facing tasks, it’s also a great tool for automating back-office work, such as dealing with payment exceptions or settling securities. Ultimately, it’s all about making things run more smoothly and cutting down on all that hands-on work.

Who created Cascading AI?

A Quick Look at Casca:

Casca got its start on August 10, 2023, thanks to a team of banking IT pros and AI researchers who came out of Stanford University. Their big vision? To rebuild the entire banking system from the ground up, beginning with how commercial loans are originated. Casca’s core mission is to bring powerful AI to automate those tedious manual banking processes, really boost customer service, and fine-tune back-office operations. They’re aiming to unlock a massive $1 trillion in value for banks worldwide, all by using AI responsibly. Casca offers an AI loan assistant designed to handle tasks like collecting documents, managing customer support, and streamlining back-office work. This means financial institutions can save a significant amount of time and operate much more efficiently.

What is Cascading AI used for?

• It automates everyday banking tasks.
• It helps banks communicate effectively with their clients.
• It’s great at sorting out issues with documents.
• It works to make customers happier.
• It helps lower the costs associated with customer support.
• It can automate tasks in the back office too.
• It helps manage exceptions in payments.
• It assists with settling securities.
• It helps increase the number of straight-through processing (STP) transactions.
• It’s designed to get the best possible results.

How to use Cascading AI?

Here’s a straightforward guide to using Cascading effectively:

1. Understand its Purpose: Cascading AI is designed to automate manual banking processes, improve customer service, and make back-office operations run more smoothly.
2. Collecting Documents: The AI agents within Cascading AI will reach out to your clients through text, email, or phone calls. Their job is to gather all the essential documents, like pay stubs, bank statements, and tax returns.
3. Managing Client Interactions: These AI agents don’t just collect documents; they actively engage with clients. They’ll review the documents for accuracy and follow up with clients if any discrepancies need to be resolved.
4. Boosting Customer Service: Cascading AI helps by grouping customer complaints together. It then generates responses based on your bank’s specific policies, aiming to speed up how quickly you can respond and ultimately make customers happier.
5. Cutting Down Support Costs: By having AI agents quickly analyze and respond to complaints, Cascading AI can reduce the time and human resources that customer support typically requires.
6. Automating Back-Office Tasks: You can use Cascading AI for things like handling payment exceptions or settling securities. It can also analyze non-STP exceptions to help increase your straight-through processing rates, meaning less manual work.
7. Seamless Integration: Cascading AI is built to connect easily with the leading core banking systems. This means you won’t need to create custom interfaces or worry about extra infrastructure.
8. Getting Started: Ready to explore? You can join the waitlist on the Cascading AI website. Just provide your name and work email to get started.
9. Trusted Backing: Cascading AI is supported by Silicon Valley investors and talented engineers from Stanford University. This backing makes it a reliable and credible tool for financial institutions.