Capacity

What is Capacity?

Capacity is an AI-powered platform that automates and improves customer support. It acts as a central hub that connects with your existing tools, combining a Knowledge Base and Articles for agent information, Chatbots and Helpdesk options for self-service with human escalation, Workflows and Automations for repetitive tasks, and SMS and Livechat for real-time customer communication.

Who created Capacity?

Capacity was created by David Karandish. The support automation platform launched on January 17, 2021, with the goal of making customer support smoother by connecting with existing technology and delivering efficient, personalized support experiences.

What is Capacity used for?

Capacity helps teams:

• Automate support and business processes
• Reduce time spent hunting for information
• Answer common, repetitive questions automatically
• Strengthen self-service options for customers
• Equip support agents with the knowledge they need

Key capabilities include:

• Knowledge Base and Articles — gives agents quick access to information and FAQs
• Chatbots and Helpdesk — AI-powered self-service with an option to escalate to a human
• Workflows and Automations — handle repetitive support tasks automatically
• SMS and Livechat — immediate customer engagement
• Dev Platform and Apps — integrate with existing applications and build custom workflows

By integrating with your current tech stack, Capacity streamlines support operations and provides a more tailored experience for both customers and agents.