BoldDesk

What is BoldDesk?

BoldDesk is customer service software from Syncfusion. It combines a ticketing system for managing customer requests, a self-service knowledge base, task management tools, and Generative AI designed to reduce the volume of support requests. The platform is customizable to fit different business needs, connects to other applications through its API, and offers mobile apps so support teams can work from anywhere. Teams can also collect customer feedback through satisfaction surveys and track performance with reporting and analytics. Pricing is plan-based, with options meant to match different needs and usage levels.

Who created BoldDesk?

BoldDesk was created by Syncfusion, a company with over 22 years of experience helping developers build business software. Its main suite includes more than 1,800 UI widgets and frameworks for mobile, web, and desktop development. Syncfusion’s tools are used by more than 400 of the Fortune 500 and serve over a million users worldwide. BoldDesk was built as a dedicated customer service product reflecting that support focus.

Who is BoldDesk for?

BoldDesk suits customer service and support professionals, startups looking to scale, small businesses that need efficient tools, and larger enterprises managing complex support operations.

Getting started

BoldDesk offers multiple plans so you can choose one that fits your requirements and budget. A free migration service and onboarding support are available to help teams move from an existing help desk solution, and a 30-day money-back guarantee lets you try the service risk-free. The software can be customized to align with your customer service strategies, and Generative AI can handle some responses and tasks automatically to reduce team workload.