Answerly

What is Answerly?

Answerly is an AI chatbot platform for customer interactions. Businesses create an assistant with a custom name and personality, train it through the Knowledge Hub, and embed it on their website. When the chatbot cannot answer a question, a built-in contact form lets the customer reach a human directly.

Who created Answerly?

Answerly was built by a team based in Skopje, North Macedonia. It is run by answerly.io, which offers a customer engagement platform with unlimited AI agents, AI training capabilities, integrations, and workspace collaboration tools.

Key Features

• Knowledge Hub: Store and manage the content used to train the chatbot.
• Assistant customization: Set the assistant’s name, personality, and identity.
• Widget customization: Adjust placement, colors, and shadows to match your website.
• Rich answers: Enrich responses with images and links.
• Contact form: Route customers to a human when the bot cannot help.
• Discover Content: Analyzes existing Knowledge Hub content to suggest new questions.
• Document import: Extract training information from docs and PDFs.
• Webhooks: Trigger custom actions based on specific events.
• CNAME and Chatbot SDK: Custom domain mapping and deeper widget tailoring.
• Embedding and sharing: Add the chatbot to a website quickly, or share it via direct link or QR code without embedding.
• Team collaboration: Invite members and manage chatbot performance together.

Who is Answerly for?

Answerly targets customer support and sales teams, business owners, marketers, support agents, online training providers, app developers, and AI customer support specialists. Teams can review conversation history to identify common questions and refine the chatbot’s answers over time.