Align AI

What is Align AI?

Align AI, formerly Ex-Impaction.ai, was founded in 2021. The team behind it previously built two of Korea’s first generative-AI powered consumer products: Hama, an AI tool for editing images, and Enterpix, a search engine for AI-generated images. Those products attracted over 1.3 million users, and when standard analytics tools proved unable to handle the conversational, text, and image data their generative AI products produced, the team built Align AI’s analytics for their own use. Sandoll Group later acquired the company, marking Korea’s first acquisition of a generative AI product.

Today, Align AI provides interaction analytics and evaluation for AI-focused organizations, offering a cloud solution for actionable insights and an enterprise solution for data security and control.

What is Align AI used for?

Align AI helps organizations analyze conversational data, evaluate AI interactions, and improve products built on large language models. Core uses include:

• Analyzing conversational data to understand how users interact with LLM-powered chatbots.
• Monitoring chatbot conversations to detect unexpected actions, slowdowns, or problems that may need a human to step in.
• Automating analysis of large conversation volumes — even over 10,000 — to cut manual work.
• Identifying which features users like, prioritizing what to build next, and improving the overall user journey.
• Applying predictive analytics to anticipate chatbot issues and assess whether a chatbot is ready for real-world launch.
• Searching chat logs with plain-language questions, analyzing subjective feedback with the AI Copilot, and viewing real-time conversational data on a dashboard.
• Connecting data via the SDK and turning raw data into actionable insights.
• Meeting data privacy requirements: the Enterprise Solution keeps data private, secure, and under the organization’s control.

Who is Align AI for?

Align AI is geared toward:

• Innovation Hub Leads
• Supply Chain Industry Professionals
• Chatbot Product Managers
• LLM-Powered Chatbot Developers