Align AI

What is Align AI?

Align AI, which used to be called Ex-Impaction.ai, got its start in 2021. The team behind it had already created two of Korea’s first generative-AI powered consumer products: Hama, an AI tool for editing images, and Enterpix, a search engine specifically for AI-generated images. These tools became quite popular, attracting over 1.3 million users, which gave the team a ton of valuable usage data.

They ran into a big problem when their usual analytics tools just couldn’t handle the new kinds of data that came with generative AI products. Think conversational data, text, and images – it was a lot. This challenge led them to develop Align AI analytics, first for their own use. Eventually, Sandoll Group acquired the company, marking Korea’s first acquisition of a Generative AI product. Today, Align AI is a key tool for interaction analytics and evaluation for AI-focused organizations everywhere. They offer both a cloud and an enterprise solution, designed to give you practical insights while keeping your data safe and under your control.

Who created Align AI?

Align AI, originally Ex-Impaction.ai, was founded by a team that initially built analytics tools for their own use. This was after their AI-powered consumer products, Hama and Enterpix, were acquired. Now, the company’s solutions are designed for AI-native organizations around the world. They provide actionable insights through the Align AI Cloud Solution and ensure data security with the Align AI Enterprise Solution.

What is Align AI used for?

Align AI helps you do a lot of things, like:

• Find new features and make user experiences better.
• Analyze conversational data in fresh ways.
• Meet data privacy rules, especially if you’re handling sensitive information.
• Understand user interactions to improve how your chatbots work.
• Keep an eye on chatbot conversations to catch any unexpected actions.
• Make user experiences smoother in chatbots powered by Large Language Models (LLMs).
• Automate the analysis of large volumes of conversations, even over 10,000.
• Check if your chatbot is ready for the real world.
• Use predictive analytics to get ahead of potential chatbot issues.
• Spot slowdowns or problems in chatbot conversations and know when to bring in a human.
• Identify features that users really like and want to see more of.
• Improve the overall journey your users take with your product.
• Approach conversational data differently to uncover new insights.
• Ensure your data stays private and secure.
• Prioritize which features to work on next based on what users are doing.
• Watch out for and prevent unintended actions by your chatbot or LLM.
• Feel confident when you launch your chat products.
• Understand how users are experiencing your product and how changes affect them.
• Cut down on manual work when analyzing conversations.
• See your conversational data in real-time right on your own dashboard.
• Search through chat data easily just by asking questions in plain language.
• Analyze subjective feedback with the help of your AI Copilot.
• Connect your data effortlessly using our SDK.
• Turn your raw data into insights you can actually use.
• Get total data security and control, which is crucial for modern businesses.

Who is Align AI for?

Align AI is a great tool for:

• Innovation Hub Leads looking for new ideas.
• Supply Chain Industry Professionals wanting to improve operations.
• Chatbot Product Managers focused on user experience and performance.
• LLM-Powered Chatbot Developers building and refining AI conversations.

How to use Align AI?

Ready to get started with Align AI (formerly Ex-Impaction.ai)? Here’s a simple guide:

1. Sign Up: First, create a free account on the Align AI platform via their website. It’s a straightforward process.
2. Explore the Dashboard: Once you’re logged in, head over to the Align AI dashboard. This is where the magic happens! You can see your conversational data in real-time, search through chat logs using natural language queries, analyze subjective feedback with the AI Copilot, and easily connect your own data using the provided SDK.
3. Gain Insights: Use the platform to really understand how users are interacting with your products. You can pinpoint innovative features, make user experiences even better, and help shape a superior product journey for everyone.
4. Enterprise Security: If you’re running a modern enterprise, you’ll appreciate the Align AI Enterprise Solution. It offers a reliable way to manage your data, ensuring top-notch security and control.
5. Understand User Interactions: Align AI helps businesses get a clear picture of how users engage with AI products. This empowers organizations worldwide to use actionable insights effectively.
6. Key Features: Take advantage of features like monitoring chatbot conversations, analyzing user engagement patterns, and figuring out which features to prioritize for future updates based on real user interactions.
7. Customize: Tailor your Align AI experience to fit your organization’s specific needs. This way, you’ll get the most out of the platform.

By following these steps, you can effectively use Align AI (Ex-Impaction.ai) to deepen your understanding of user behavior and significantly improve your product’s journey.