Aivo

What is Aivo?

Aivo is a company specializing in AI-powered customer service automation. Founded by Martín Frascaroli, it offers chatbots and virtual assistants that use natural language processing and machine learning to deliver personalized support across channels. Its tools aim to shorten response times, improve query handling, and raise customer satisfaction.

What is Aivo used for?

Aivo provides a suite of omnichannel tools for automating and supporting customer interactions:

• AgentBot handles customer inquiries automatically.
• Live gives human agents an AI co-pilot during chats.
• Engage creates WhatsApp campaigns without requiring code.
• Studio helps build assistants, such as an omnichannel banking assistant.
• Voice supports natural phone conversations.

The platform also includes knowledge microsites with an AI-powered search engine, video conversational AI with realistic avatars, and low-code integrations with platforms like Genesys and Zendesk, plus channels such as Instagram, Twitter, and Telegram. It runs 24/7 and is used in banking, commerce, and telecommunications.

Aivo’s AI understands natural conversations, generates automatic responses, and can help reduce call center volume. The company also publishes ebooks and other resources for teams adopting the platform.

Typical users include customer service representatives, marketing and sales teams, technical support agents, e-commerce managers, HR professionals, business analysts, social media and product managers, and IT support specialists.