Airkit

What is Airkit?

Airkit.ai eCommerce is a code-free AI agent platform for commerce. Its agents resolve over 90% of customer inquiries instantly and provide 24/7/365 support. The platform focuses on improving customer support, automating tasks, and smoothing the customer experience for online businesses. Features include proactive outreach before customers ask for help, hyper-personalized eCommerce conversations, and integration with existing eCommerce tools. Airkit also provides AI assistance that makes customer service teams more efficient, and it is built with safety and strict compliance rules, ensuring agents follow business guidelines and only use approved tools.

Who created Airkit?

Adam Evans created Airkit.

What is Airkit used for?

Airkit handles order status checks, returns and exchanges, order issues, product information, and product support. It enables hyper-personalization in conversational commerce, proactive support that identifies and resolves customer issues before contact, and integrations with popular eCommerce and helpdesk systems. Outcomes include higher CSAT scores, improved operational efficiency, reduced service volumes, and new revenue opportunities.

Who is Airkit for?

Airkit targets customer experience and operations leaders (SVP/VP/Director of CX or CX Operations), eCommerce and brand VPs and managers, general managers, customer service representatives and teams, and small business owners.

How Airkit works

Airkit deploys without coding, usually within a couple of hours. Setup involves connecting data sources, documenting business policies, and managing AI agents through a Supervisor view. It works across web chat, mobile, voice, and email.

The platform offers two modes: Co-Pilot, where customer service teams review agent suggestions and choose actions, and Auto-Pilot, which runs independently. Agents are powered by GPT-4 to handle requests faster and at scale. Airkit follows industry compliance standards and includes safeguards that require authentication before accessing personal information and restrict agents to approved tools and guidance.