AI Answers By Cohere

What is AI Answers By Cohere?

Cohere.io is an AI customer support assistant. It automatically answers common questions, pulls knowledge from past support chats, and connects with existing support resources to deliver personalized, accurate responses. It can resolve up to 60% of support tickets on its own, spots potential customer problems early, understands natural language rather than just keywords, and works across support desk platforms and communication channels.

Key capabilities:

• Automatically resolves up to 60% of incoming support tickets
• Delivers personalized, accurate responses
• Performs tasks on behalf of support agents
• Helps customers self-solve across multiple channels
• Identifies automation opportunities and helps predict customer needs
• Uses cobrowsing to let agents guide customers visually on phone calls or live chat, with no downloads required
• Cuts support costs by automating responses and freeing agents for complex issues

Who created AI Answers By Cohere?

Ben Stein created AI Answers By Cohere. Cohere.io focuses on making customer support efficient through automation, integrations, and AI-driven personalized answers.

What is AI Answers By Cohere used for?

• 24/7 customer support
• Extracting knowledge from past support interactions
• Turning support articles into instant answers
• Automating ticket resolution
• Cobrowsing for visual guidance during live chats and calls
• Identifying customer issues before they escalate
• Predicting and filling content gaps in your knowledge base
• Increasing self-service deflection
• Scaling support without growing headcount
• Integrating with existing support desk platforms

Who is AI Answers By Cohere for?

Customer support agents, CX teams, customer success managers, account managers, product support specialists, technical and support desk staff, heads of servicing, and executives such as CEOs and co-founders.