AgentsForce

What is AgentsForce?

AgentsForce is an AI service that provides Customer Support Resolution as a Service. Its AI agents handle support tickets and are trained using your best support staff. Each agent can hold conversations of up to 1,000 words while remembering everything.

Integrated with your CRM, the agents can use any API, pull customer data, check help center articles, and learn from past tickets to provide accurate answers. The system analyzes past conversations for similar cases, supports multiple channels 24/7, and handles complex threads with multiple participants. You are charged only when a resolution is successful.

Who created AgentsForce?

AgentsForce was created by AI experts who previously worked at Alibaba and Google. The AI agent powering the service is named Octo.

Who is AgentsForce for?

AgentsForce targets support teams, including customer support representatives, customer service managers, customer experience specialists, and customer success managers.

Guarantee and data protection

For the first 90 days, AgentsForce offers a money-back guarantee if specific resolution-rate and error-reduction goals aren’t met. The platform is SOC 2 Type II compliant and GDPR ready. The enterprise package masks Personally Identifiable Information (PII), stripping it from customer messages before it reaches AgentsForce.