Agent23

What is Agent23?

Agent23 is a platform for building AI conversational agents (chatbots) for customer service, support, and sales. Chatbots are trained on a company’s own data — knowledge bases, FAQs, and troubleshooting guides — so they can deliver specific, accurate answers quickly. The platform emphasizes GDPR compliance, accuracy, and data security.

Because answers come from company documentation rather than generic model knowledge, Agent23 aims to reduce wait times, improve customer satisfaction, and lower support costs. Training data updates automatically, so chatbots stay current as documentation changes. Conversations can also be guided toward products and services, supporting sales and lead generation.

Deployment options include ready-made channel interfaces as well as custom API solutions. The platform also supports custom LLM deployment and fine-tuning, along with integration into existing systems and native third-party tools.

Who created Agent23?

Agent23 was created by Diane Lambert, founder of HygTech Inc. The company focuses on generative AI solutions for customer interaction, turning data into insights while prioritizing data security and compliance.

What is Agent23 used for?

• Lead generation
• Customer support and technical support
• Training chatbots on company knowledge bases and FAQs
• Handling structured and unstructured data with automatic synchronization
• Promoting products and services
• Custom LLM deployment and fine-tuning
• Integration with existing systems and native third-party tools

Who is Agent23 for?

Teams building chatbots for customer support, technical support, travel assistance, employee onboarding, lead generation, and FAQ automation.