Agent M

What is Agent M?

Agent M is a conversational AI tool from Floatbot.AI that automates complex conversations across channels. It combines real-time speech recognition (ASR), advanced voice recognition, cognitive search, and the ability to learn from unstructured data. It also supports co-browsing in live chats, intelligent automation, no-code bot building, and API integration. The platform targets banking, insurance, and BPO use cases, with the goal of raising productivity, improving customer experience, and handing conversations off to a human agent when needed. A free trial is available.

Who created Agent M?

Agent M was created by Jimmy, a specialist in SaaS-based automation solutions, and is brought to market by Floatbot.AI. Advisors include Jack Welch and Jim Iyoob. Floatbot.AI offers pricing plans from Lite to Enterprise, covering AI services, cognitive search, and third-party tool integrations.

What is Agent M used for?

• Insurance claims: Automates the First Notice of Loss (FNOL) process.
• Insurance renewals and onboarding: Streamlines renewals and customer onboarding.
• Debt collections: Automates collections, payment negotiation, and dispositions, including WhatsApp and SMS/text-based collection bots for debt recovery.
• Banking: Powers retail and corporate banking bots, including core banking services across channels.
• Contact centers and BPOs: Automates telemarketing and customer support with hybrid human/AI agent models.
• Support and sales calls: Automates inbound and outbound calls for banking and financial institutions.

Key capabilities

• Multi-channel chatbot automation for complex conversations
• Real-time speech recognition (ASR) and advanced voice recognition
• Cognitive search that learns from unstructured data
• API-based integration with third-party systems
• AI Agent Assist for human handoff
• Multi-language support
• Voice recognition for security
• No-code bot building and automated sales journeys