Spokk

What is Spokk?

Spokk is a customer feedback app designed to help businesses boost sales and improve their public image by combining private feedback with public reviews. The core of the system is a single link that collects private feedback and uses AI to turn it into public reviews you can share across platforms.

Beyond feedback collection, Spokk lets businesses reply to feedback instantly, chat with customers through messaging, save contact details for future marketing, and offer coupon codes. These tools help turn a bad experience into a good one, encouraging more public reviews and attracting new customers.

Who created Spokk?

Spokk was created by a founder who had a frustrating customer experience at a hospital in Sri Lanka, where giving feedback effectively proved difficult. That experience led to building a tool that helps companies improve their services quickly based on what customers are actually saying.

What is Spokk used for?

• Customer Engagement: Connect directly with your customers through messaging.
• Feedback and Review Management: Collect and manage feedback and reviews using one link.
• AI-Generated Reviews: Turn private feedback into shareable public reviews with AI.
• Export Contacts: Gather and export customer contact details for future marketing.
• Business Growth: Convert negative experiences into positive outcomes, encouraging loyalty and new customers.

Who is Spokk for?

• Business owners
• Customer service teams
• Marketing professionals
• Sales reps
• Anyone in a service role looking to improve how they handle customer feedback and public reviews

How to use Spokk?

1. Sign Up: Create an account on the Spokk website.
2. Request Feedback: Use the single link to gather private feedback from customers.
3. Manage Reviews: Handle all feedback and reviews from one central place.
4. Use AI-Generated Reviews: Let the AI turn private feedback into shareable public reviews.
5. Engage Customers: Message customers directly and use coupon codes to encourage feedback.
6. Export Contacts: Collect contact details for future outreach and marketing.
7. Convert Negative Experiences: Respond quickly and offer solutions to turn negative feedback into positive outcomes.