Shelf's AI Copilot

What is Shelf’s AI Copilot?

Shelf’s AI Copilot is a feature from Shelf, a company that Gartner Digital Markets has named the #1 Knowledge Management (KM) Platform for three years running. The AI Copilot uses Generative AI (GenAI) to help businesses find, create, and improve content more efficiently.

It turns an entire knowledge base into a smart, interactive search engine, so staff, customer service agents, and customers can ask questions naturally and get fast, accurate answers.

Shelf’s AI solutions are built for quick setup and measurable returns. A major retail company saw a $780,000 return in its first year. Clients typically see a 40% increase in deflection rates. Lowell Nordics cut their Average Handling Time (AHT) by 25% while improving First Contact Resolution (FCR) and Net Promoter Score (NPS).

The Copilot also identifies gaps in your knowledge base and generates improved content using Large Language Models. It works with Shelf’s modern knowledge base or any other content repository.

Who created Shelf’s AI Copilot?

Shelf’s AI Copilot was developed by the founder of Shelf, the company behind the top-rated Knowledge Management Platform. Shelf brings advanced GenAI capabilities to content discovery and creation, with a track record of delivering ROI through features like conversational search and fast implementation.

What is Shelf’s AI Copilot used for?

• Finding existing content
• Creating new content
• Improving existing content
• Answering questions conversationally
• Identifying and filling knowledge base gaps
• Increasing deflection rates
• Lowering Average Handling Time (AHT)
• Improving First Contact Resolution (FCR)
• Boosting Net Promoter Score (NPS)

Key capabilities include:

• Gartner-recognized KM platform: Shelf has been named the #1 Knowledge Management Platform by Gartner Digital Markets for three years running.
• AI-driven content retrieval and generation: GenAI instantly finds, creates, and improves content.
• Conversational search engine: Transforms standard knowledge bases into interactive search tools.
• Quick implementation and immediate ROI: Designed for fast setup so returns start early.
• Content gap identification: Finds missing information and generates better content to improve discoverability.

Who is Shelf’s AI Copilot for?

• Knowledge base managers
• Professionals working with Generative AI
• Teams focused on content optimization