Listen Labs AI

What is Listen Labs AI?

Listen Labs AI is a qualitative research tool for understanding users. It conducts in-depth interviews, sorts feedback into common themes, and delivers reports with summaries and direct quotes. Conversations feel natural, and sentiment analysis helps you spot trends and patterns in responses. You can also segment users into personas for more focused analysis.

The tool integrates with platforms many teams already use, including Zendesk, Snowflake, Zapier, and Slack, for syncing data and managing interviews. It is SOC 2 Type II compliant and working toward GDPR certification, so data is handled securely. It automatically generates summaries, tags themes, and creates actionable reports, saving research time, and you can tailor interview questions to dig into exactly what you need to know.

Who created Listen Labs AI?

The tool, also known as Talk To Merlin, was developed specifically for AI-powered user interviews and is built to hold conversations with users that feel human. Its AI voice mode supports real-time chats, and as conversations flow, responses are automatically organized into themes to simplify analysis. The founding team prefers to remain anonymous, but their focus is on streamlining qualitative research through integrations with popular platforms and a strong emphasis on data security.

What is Listen Labs AI used for?

• Marketing, usability testing, concept testing, churn interviews, and creative testing
• Conducting qualitative research and analyzing user responses
• Grouping responses into key themes and identifying recurring patterns
• Analyzing customer sentiment
• Segmenting users into personas for targeted analysis
• Generating summaries, actionable reports, and market reports
• Recruiting participants for research studies
• Understanding why customers make certain decisions through guided conversations

Who is Listen Labs AI for?

• Qualitative researchers
• Product managers and product development professionals
• User researchers
• User engagement professionals

Getting started

Launch in-depth conversations with your users through the AI voice mode. The tool handles the rest: it records responses, organizes them into themes, analyzes sentiment, and produces reports you can act on. Its integrations let insights flow directly into the tools your team already uses.