DeskDay

What is DeskDay?

DeskDay is an IT support platform built for Managed Service Providers (MSPs) and IT professionals. It brings a chat-based Service Desk, automation tools, quality assurance, and onboarding features together in one connected system, with the goal of improving team efficiency and end-user satisfaction.

Who created DeskDay?

DeskDay was founded by Jobin Johny, who serves as CEO, and is developed by its parent company, WorkSent (formerly Eynetech). The company’s mission is to help MSPs modernize IT support with tools designed to empower support teams and foster productivity.

What is DeskDay used for?

DeskDay covers the core operations of an MSP from a single platform:

• Service desk: Handle tickets via chat and email, chat with customers in real time, use ticket checklists, monitor ticket health, and let customers request tickets in 3 clicks.
• Automation: Automate everyday tasks to save time and streamline daily operations.
• Quality assurance: Intelligent QA capabilities to ensure high-quality service delivery.
• Onboarding: Smart onboarding for new customers, with Office 365 integration.
• Project and task management: Create reports, manage projects, track time on tasks, and assign tasks to multiple people with scheduling.
• Asset management: Manage inventory for both hardware and software.
• Billing: Handle billing processes within the platform.
• Documentation: Support for the documentation process.
• Reporting: Generate detailed reports covering service desk activity, monitoring, and overall management.

How to get started with DeskDay

Sign up and choose a monthly or annual plan. A 14-day free trial is available so you can evaluate the platform before committing.