DeskDay

What is DeskDay?

DeskDay is a complete platform built to make IT support delivery much simpler for Managed Service Providers (MSPs). It’s more than just a product; it really comes from a desire to streamline IT support and use technology to make a real difference for MSPs. DeskDay provides a connected system packed with cool features. Think a chat-based Service Desk, handy automation tools, smart quality assurance, and easy onboarding to boost how efficiently you work and how happy your users are. The whole idea is to transform how MSPs operate by giving them straightforward tools and a focus on the user, which helps support teams get creative and grow effectively.

Who created DeskDay?

Jobin Johny, the CEO and Founder of DeskDay, created the platform. We learned this from the files that were uploaded. The company officially got started on May 12, 2023. DeskDay was actually developed by its parent company, WorkSent (which used to be Eynetech). Their mission is to guide Managed Service Providers (MSPs) into a new era of IT support. They do this by offering a platform that’s more than just a collection of tools; it’s designed to empower support teams and really foster growth and productivity.

What is DeskDay used for?

DeskDay helps with a lot of things, including:

• Creating reports
• Managing projects
• Tracking time spent on tasks
• Handling tickets through chat
• Chatting with customers in real-time
• Managing tickets that come in via email
• Using ticket checklists
• Monitoring ticket health
• Assigning tasks to multiple people and scheduling them
• Onboarding new customers, with easy integration for Office 365
• Allowing customers to request tickets with just 3 clicks
• Completely changing how MSPs run their operations
• Making MSP operations run much more smoothly
• Boosting overall efficiency for MSPs
• Providing smart onboarding for better MSP management
• Bringing together many different functions into one single platform
• Automating everyday tasks to save time
• Managing your company’s assets
• Handling billing processes
• Helping out with the documentation process
• Improving how efficiently managed service providers operate
• Offering a chat-based service desk for interactive support
• Streamlining daily tasks by using automation
• Making sure service is delivered with high quality, thanks to intelligent QA capabilities
• Making onboarding smooth and easy with smart setup processes
• Combining a variety of functions into one easy-to-use platform
• Making end-users happier through interactive communication
• Efficiently managing your asset inventory
• Generating detailed reports for monitoring and analysis
• Handling all your billing within the platform
• Ensuring MSP operations are efficient through automation and smart onboarding
• Completely changing how MSPs operate with a modern, user-friendly platform
• Focusing on the end-user to deliver high-quality service and ensure satisfaction
• Managing asset inventory for both hardware and software
• Integrating billing functions specifically for MSPs
• Creating various reports covering service desk activity, monitoring, and overall management
• Boosting operational efficiency with a conversational mode and automation
• Streamlining daily tasks to improve how efficiently things get done
• Making setup effortless and offering a user-friendly platform for simple operations
• Providing a complete, all-in-one solution with many different functions

Who is DeskDay for?

DeskDay is designed for:

• Managed Service Providers (MSPs)
• IT professionals

How to use DeskDay?

Here’s a simple guide to using DeskDay effectively:

1. Sign-Up and Subscription:

   • First, sign up for DeskDay. You can pick a monthly or annual plan.
   • You get a 14-day free trial to check out all the features before you decide.

2. Platform Navigation:

   • Dive into the unified ecosystem. You’ll find a chat-based Service Desk, tools for Remote Monitoring and Management, documentation features, and much more.

3. Interaction and Support:

   • Use the chat-based Service Desk for support that feels more like a conversation.
   • You can chat directly with your tech and the end-user within tickets in real-time.
   • Let your customers easily create tickets through MS Teams or by sending an email.

4. Efficiency Tools:

   • DeskDay uses AI for smart onboarding and automating various processes.
   • Make your daily tasks smoother with automation features, like automatically routing tickets or tracking time.

5. Management and Integration:

   • Keep track of assets, manage project timelines, and handle projects all within the platform.
   • It integrates smoothly with QuickBooks Online, your email providers, and other third-party apps.
   • You can access DeskDay using the Mobile App for your techs or the MS Teams App for your customers.

6. Billing and Reports:

   • Connect your billing functions and manage contracts efficiently.
   • Create custom reports to get a clear picture of how your operations are performing.

7. Feedback and Security:

   • Collect feedback from your customers to help improve the service you deliver.
   • Stay secure with multi-factor authentication (MFA) and make sure you’re meeting your Service Level Agreements (SLAs) effectively.

8. Subscription Management:

   • You can cancel your subscription whenever you need to by changing your account settings or by reaching out to support.
   • We offer several payment methods to make things convenient for you.

DeskDay really is an all-in-one solution for MSPs. It’s designed to completely change how they operate, offering a platform that’s both easy to use and packed with advanced features. This helps boost MSP efficiency and makes customers happier.