BestChat

What is BestChat?

BestChat is a customer support and sales engagement tool that combines live chat, email, and AI chatbots in one platform. It supports multiple chat channels, tracks website visitors, and integrates with messaging apps such as Facebook, Twitter, WhatsApp, and email. A built-in CRM helps collect and analyze customer information, while analytics tools track traffic, agent performance, and more than 30 customer service metrics. BestChat also connects with existing systems such as ticketing, order management, and logistics, enabling custom marketing plans and tailored services.

Who created BestChat?

BestChat was developed by a founder-led team to improve customer support and sales engagement through web live chat, email, and AI chatbot systems. The product includes automatic chat distribution, visitor showcases, member identification, and iOS and Android apps.

What is BestChat used for?

BestChat is used for:

• Customer service and order tracking
• Returns and exchanges
• Connecting with Facebook, Twitter, WhatsApp, and email
• CRM integration and customer information analysis
• Website traffic tracking and agent performance evaluation
• Automatic chat distribution among team members
• Integration with ticketing, order management, and logistics systems
• Personalized marketing strategies and custom services
• Real-time order and delivery status updates
• Reducing agents’ average time on tasks by 87%

Who is BestChat for?

BestChat is aimed at customer support representatives, sales professionals, marketing managers, CRM specialists, and business owners.